Returns + Exchanges
PLEASE NOTE: ALL SALES ARE FINAL FOR ORDERS PLACED STARTING MARCH 15TH, 2019 AND BEYOND! If you would like to find out more about this policy change and why we have implemented it, you can find more information here.
Once our transition has been finalized, we will provide an updated return policy at that time.
For those who have ordered prior to March 15th, 2019, please find our return/exchange policy below. Thank You!
We hope you love every single, freedom-filled Sudara product you purchase! We also understand that sometimes, for one reason or another, you need to return an item or exchange it for something else.
You have 30 days from the date you place your order to return or exchange non-sale items.
All items must be unworn and unwashed, with the original packaging (i.e. tags and drawstring bag). Please note that items from our sales collection are final sale and cannot be returned (product pages will indicate if they are final sale).
Please include your packing slip in your return package and indicate whether you would like a refund or an exchange and your reason for the return.
If your item was a gift, please include the following in the return package:
- Your first and last name
- The best email to reach you if we have any questions (please help our team and print clearly!)
- The original packing slip (preferred) OR the first and last name of the person who gifted the item, and
- Preference on a return or exchange.
For a refund, once we receive your items, we will issue a credit to your original form of payment. Refunds will typically appear within 3-5 business days from the date we receive the returned item(s). Please check with your card's issuer for questions about availability of funds.
For an exchange, once we receive your items, we will issue you an electronic gift card. The gift card will be for the amount of the purchase price of the exchanged items plus the cost of standard shipping. This electronic gift card will arrive in a separate email from Sudara. You will then be able to go to our website (sudara.org) and order an item of your choosing.
Cancel your order: A link to modify or cancel your order is located in your confirmation email (Subject line: Order Confirmed; From: email@example.com).
Have questions? Please call us at 1-844-4SUDARA (1-844-478-3272).
Send all returns to:
ATTN: Returns Department
615 SE Glenwood Drive
Building A, Suite 105
Bend, OR 97702
Please note that customers are responsible for shipping all returns and exchanges to Sudara at the address listed above. We strongly recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as UPS or FedEx. Customers are responsible for their product until we sign for delivery or the package is delivered to our Bend, OR office.
Sudara cannot be held responsible for packages lost in transit nor damages that occur to the package and/or its contents while it's in transit or when opening.
Incorrect or defective product inquiries:
Please note that inconsistencies in some prints are part of the textile printing process, and contribute to the uniqueness of each pair. Please check the item's description for more information about the specific nature of each product. However, if for any reason you feel the product you received is defective, or if you received an incorrect item, please contact us HERE.