RETURNS + EXCHANGES
Returns are part of life.
Cancel your order: A link to modify or cancel your order is located in your confirmation email (Subject line: Order Confirmed; From: firstname.lastname@example.org).
To return or exchange: You have 30 days to return your non-sale items for a full refund or exchange. All items must be unworn and unwashed, with the original packaging (i.e. tags and drawstring bag). Please note that items from our sales collection are final sale and cannot be returned (product pages will indicate if they are final sale).
Please include your packing slip and indicate whether you would like a refund or an exchange and your reason for the return. If you don’t have your packing slip, please include a note in your return package that details your contact information, order number and preference on return/exchange.
- For a refund, once we receive your items, we will issue a credit to your original form of payment. Refunds will typically appear within 3-5 business days from the date we receive the returned item(s). Please check with your card's issuer for questions about availability of funds.
- For an exchange, once we receive your items, we will issue you an electronic gift card. The gift card will be for the amount of the purchase price of the exchanged items plus the cost of standard shipping. This electronic gift card will arrive in a separate email from Sudara. You will then be able to go to our website (sudara.org) and order an item of your choosing.
- Have questions? Please call us at 1-844-4SUDARA (1-844-478-3272).
Send all returns to:
ATTN: Returns Department
615 SE Glenwood Drive
Building A, Suite 105
Bend, OR 97702
Please note that customers are responsible for shipping all returns and exchanges to Sudara at the address listed above. We strongly recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as UPS or FedEx. Customers are responsible for their product until we sign for delivery or the package is delivered to our Bend, OR office.
Sudara cannot be held responsible for packages lost in transit nor damages that occur to the package and/or its contents while it's in transit or when opening.
Incorrect or defective product inquiries: