RETURNS + EXCHANGES
Returns are part of life.
- Should you need to cancel your order, please call us 1-844-4SUDARA (1-844-478-3272) within 12 business hours after placing your order (you may need to leave a voicemail with your request and your order #). We are unable to cancel a shipment 12 or more business hours after you place the original order.
- To return an item: You have 30 days to return your items for a full refund or exchange. All items must be unworn and unwashed, with the original packaging (i.e. tags and drawstring bag). Please include your packing slip and indicate whether you would like a refund or an exchange and your reason for the return. If you don’t have your packing slip, please include a note in your return package that details your contact information, order number and preference on return/exchange. You may download our return form here.
- For a refund, once we receive your items, we will issue a credit to your original form of payment. Refunds will typically appear within 3-5 business days from the date we receive the returned item(s). Please check with your card's issuer for questions about availability of funds.
- For an exchange, once we receive your items, we will issue you an electronic gift card (in the amount of the exchanged items plus the cost of standard shipping). This electronic gift card will arrive in a separate email from Sudara. You will then be able to go to our website (sudara.org) and order an item of your choosing.
- Have questions? Please call us at 1-844-4SUDARA (1-844-478-3272).
Send all returns to:
ATTN: Returns Department
615 SE Glenwood Drive
Building A, Suite 105
Bend, OR 97702
Please note that customers are responsible for shipping all returns and exchanges to Sudara at the address listed above. We strongly recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as UPS or FedEx. Customers are responsible for their product until we sign for delivery or the package is delivered to our Bend, OR office.
Sudara cannot be held responsible for packages lost in transit nor damages that occur to the package and/or its contents while it's in transit or when opening.
Incorrect or defective product inquiries: